Return & Refund Policy

Last Updated: June 2026

At Embrod, every handbag and potli bag is handcrafted with care. We strive to deliver high-quality products and ensure customer satisfaction.

1. Return Eligibility

You may request a return if:

  • You receive a damaged product.

  • You receive a defective product.

  • You receive the wrong product.

To be eligible for a return, you must contact us within 48 hours of delivery and provide clear photos or videos of the issue.

2. Non-Returnable Items

Returns will not be accepted for:

  • Change of mind after purchase.

  • Minor variations in embroidery, beadwork, embellishments, or finish, as these are natural characteristics of handcrafted products.

  • Slight color differences caused by photography, lighting, or screen settings.

  • Products that have been used, altered, damaged after delivery, or are not in their original condition.

3. Return Process

To request a return, please contact us with:

  • Order number

  • Name used for the order

  • Photos or videos showing the issue

Our team will review your request and respond within a reasonable time.

4. Refunds

Once the returned product is received and inspected, we will notify you regarding the approval of your refund.

If approved, the refund will be processed to the original payment method.

Refunds are generally completed within 5–10 business days, depending on your bank or payment provider.

5. Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled.

6. Exchange Policy

If you receive a damaged, defective, or incorrect product, we may offer a replacement or exchange based on product availability.

7. Contact Us

For return or refund requests, please contact us:

Embrod

Email: support@embrod.in

Website: https://embrod.in